Contact Us

1. Customer Support

Our store is available to assist with enquiries related to orders, products, or services offered through our website.

For support, clarification, or additional information, customers may contact our store using the details below:

Address: LUMIERE HARUKAZE UNIT 203 4 13 KOSHIEN HARUKAZECHO NISHINOMIYA SHI HYOGO 6638161 JAPAN
Email: survey@sofagoio.com
Phone: +81 (808) 127 73 29

Business Hours: Monday to Friday, 8:30 am – 3:30 pm (excluding public holidays)

2. After-Sales Support

Our store provides dedicated after-sales assistance for matters including:

Returns, refunds, and exchanges.
Shipping, tracking, and delivery enquiries.
Product measurements, materials, and specifications.
Guidance on product use, care, and maintenance.

We aim to provide clear information and practical solutions to ensure a reliable after-sales support experience.

3. Our Commitment

Our store places strong emphasis on clear and professional customer communication.

All enquiries are handled confidentially and responded to as promptly as possible, with a focus on transparency, accuracy, and customer satisfaction.