Payment Policy

1. Available Payment Methods

Our website provides secure and reliable payment options for all purchases made through our store.

Currently, the following payment methods are accepted:

Visa
MasterCard
Discover
Diners Club
JCB

All payments are processed in Australian dollars (AUD) and include applicable taxes in accordance with Australian requirements.

2. Payment Security

Protecting payment information is a priority for our store.

To ensure transaction security:

All payments are processed using encrypted payment technologies.
Full card details are not stored on our systems.
Payment information is not shared with unauthorised parties.
Secure HTTPS and SSL connections are used for all payment transactions.

3. Payment Authorisation

By confirming an order on our website, customers authorise the charge of the total order amount using the selected payment method.

If a transaction is not approved by the bank or payment provider, the order cannot be completed. In such cases, customers may be required to:

Verify payment details, or
Use an alternative payment method.

4. Prices and Applicable Charges

All prices displayed on our website:

Are shown in Australian dollars (AUD).
Include applicable taxes under Australian requirements.

No additional charges are applied during checkout unless clearly stated before order confirmation.

5. Order Confirmation

After successful payment, customers will receive an order confirmation email containing a summary of the order details.

If a confirmation email is not received within 24 hours, customers are advised to:

Check the spam or junk email folder.
Contact our store for assistance.

6. Payment Issues

If an error or irregularity occurs during a transaction, customers should contact our store and provide:

The order number.
A brief description of the issue.

Our store will review the transaction status and, where necessary, coordinate with the payment service provider to resolve the issue.

7. Refunds

Refunds for approved order cancellations or returns are issued using the same payment method originally used for the order.

Once a refund is approved:

Refunds are processed within 1–4 business days.
The time required for funds to appear in the customer’s account may vary depending on the bank or payment provider.

8. Contact Information

For enquiries related to payments, refunds, or transaction issues, please contact our store using the details below:

Address: APT BLK 106B CANBERRA STREET #02-467, SINGAPORE 752106, SINGAPORE
Email: survey@sofagoio.com
Phone: +65 (867) 37419
Business Hours: Monday to Friday, 8:30 am – 3:30 pm (excluding public holidays)