These policies apply to all purchases made through our website.
By placing an order, customers confirm that they have read, understood, and agreed to the terms outlined below.
All products sold by our store are available for delivery within Australia only.
Delivery is limited to Australian addresses that can be selected during the checkout process. Delivery outside Australia is not supported.
All orders placed through our website qualify for free delivery within Australia.
Delivery services include order handling, appropriate packaging for furniture items, logistics coordination, and delivery to the address provided by the customer at checkout.
All prices displayed on our website are listed in accordance with Australian consumer standards and include applicable taxes.
Unless otherwise stated during checkout, no additional charges are required at the time of delivery.
After payment is successfully completed, orders are generally processed within 1–3 business days (Monday to Friday, excluding public holidays).
Processing Cut-off Time:
Customers will receive an email notification once the order has been dispatched.
Once dispatched, orders are typically delivered within 7–15 business days, depending on the delivery location and logistics conditions within Australia.
All shipments are arranged through logistics service providers operating within Australia.
Each parcel is issued with a tracking number. Customers can track their order using the tracking link provided in the dispatch confirmation email.
For enquiries related to orders or delivery, please contact our store using the details below:
Address: APT BLK 106B CANBERRA STREET #02-467, SINGAPORE 752106, SINGAPORE
Email: survey@sofagoio.com
Phone: +65 (867) 37419
Business Hours: Monday to Friday, 8:30 am – 3:30 pm (excluding public holidays)
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