This Privacy Policy explains how our store collects, uses, stores, and protects personal information when customers access or make purchases through our website.
Our store is committed to protecting personal privacy and handling personal information responsibly in accordance with applicable Australian privacy requirements.
When customers use our website or place an order, our store may collect the following information:
Personal details such as name, billing address, delivery address, and email address.
Order-related information including purchased items, order numbers, and transaction records.
Payment-related information required to process payments, noting that full card details are not stored by our store.
Technical information such as IP address, browser type, device information, and website usage data.
Providing personal information is necessary to complete orders and deliver services through the website.
Personal information collected through our website is used for the following purposes:
To process and fulfil orders, including delivery and customer support.
To communicate with customers regarding orders, deliveries, returns, cancellations, or enquiries.
To process payments, refunds, and order cancellations.
To improve website functionality, performance, and overall user experience.
To meet legal and regulatory obligations applicable in Australia.
Personal information is used only for legitimate operational purposes related to our website and store services.
Our store does not sell or rent personal information to third parties.
Personal information may be shared only when necessary with:
Logistics and delivery service providers for order fulfilment.
Payment service providers for transaction processing.
IT and website service providers for system operation, maintenance, and security.
Government authorities or regulators where required by applicable Australian laws.
All third parties are required to handle personal information securely and only for authorised purposes.
Our store takes reasonable technical and organisational measures to protect personal information, including:
Use of secure HTTPS and SSL connections on the website.
Restricted internal access to personal information.
Secure storage systems designed to prevent unauthorised access, disclosure, or misuse.
While reasonable measures are taken, no data transmission or storage system can be guaranteed to be completely secure.
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and operational requirements.
When personal information is no longer required, it is securely deleted or anonymised.
Our website may use cookies or similar technologies to enhance functionality and improve user experience.
Cookies help our store understand website usage patterns and optimise performance. Customers may manage or disable cookies through their browser settings, noting that certain website features may be affected.
Customers have the right to:
Access personal information held about them.
Request correction of inaccurate or incomplete personal information.
Request deletion of personal information where permitted by applicable law.
Withdraw consent where applicable, subject to legal or contractual requirements.
Requests related to personal information may be submitted using the contact details provided below.
Our store may update this Privacy Policy from time to time to reflect changes in legal requirements or website operations.
Any updates will take effect from the date published on the website and apply to future use of the website.
For enquiries related to personal information or this Privacy Policy, please contact our store using the details below:
Address: APT BLK 106B CANBERRA STREET #02-467, SINGAPORE 752106, SINGAPORE
Email: survey@sofagoio.com
Phone: +65 (867) 37419
Business Hours: Monday to Friday, 8:30 am – 3:30 pm (excluding public holidays)
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