Warranty Policy

1. Warranty Coverage

All products sold through our website are covered by warranty protections in accordance with applicable Australian consumer laws.

This warranty is provided in addition to, and does not exclude, restrict, or modify any rights or remedies available to customers under Australian consumer protection requirements.

2. What the Warranty Covers

The warranty covers manufacturing defects, material faults, and workmanship issues that arise under normal use and appropriate care.

Covered issues may include:

Structural defects affecting furniture frames or key components.
Faults caused by defective materials or manufacturing processes.
Functional issues that prevent the product from being used as intended.

3. What the Warranty Does Not Cover

The warranty does not apply to the following circumstances:

Normal wear and tear resulting from regular use.
Damage caused by misuse, negligence, or improper handling.
Damage resulting from incorrect assembly, installation, or maintenance.
Damage caused by accidents, modifications, or unauthorised repairs.
Natural variations in colour, grain, texture, or finish that are inherent characteristics of furniture products.

4. Warranty Period

The applicable warranty period varies by product type and is calculated from the date the order is received by the customer.

Where applicable, specific warranty details may be outlined on the product page or included with the product documentation.

5. How to Submit a Warranty Claim

To submit a warranty claim, customers must contact our store and provide the following information:

Order number.
Proof of purchase.
A clear description of the issue.
Photographs or videos clearly showing the defect, where possible.

Our store may request additional information to properly assess the claim.

6. Warranty Assessment and Resolution

Once a warranty claim is verified, our store will determine the appropriate resolution, which may include:

Repair of the product.
Replacement with the same or a comparable item.
Refund of the purchase price where repair or replacement is not feasible.

All remedies will be provided in accordance with Australian consumer law.

7. Warranty Claim Processing Time

After all required information has been received, warranty claims are generally assessed within 1–5 business days.

If the product needs to be returned for inspection, return instructions will be provided and arrangements will be coordinated accordingly.

8. Shipping Costs for Warranty Claims

If a warranty claim is approved, any reasonable shipping costs associated with returning or replacing the product will be covered by our store.

If the issue is determined not to be covered under warranty, shipping costs may be the responsibility of the customer.

9. Warranty Limitations

This warranty applies only to products purchased through our website and used within Australia.

The warranty applies to the original purchaser and is not transferable, except where otherwise required by applicable law.

10. Policy Updates

Our store may update this Warranty Policy from time to time to reflect changes in product offerings, operational practices, or applicable requirements.

Any updates will take effect from the date they are published on the website.

11. Contact Information

For warranty-related enquiries or to submit a warranty claim, please contact our store using the details below:

Address: APT BLK 106B CANBERRA STREET #02-467, SINGAPORE 752106, SINGAPORE
Email: survey@sofagoio.com
Phone: +65 (867) 37419
Business Hours: Monday to Friday, 8:30 am – 3:30 pm (excluding public holidays)