These Terms and Conditions govern access to and use of our website, the services provided, and the contractual relationship between customers and our store.
By accessing our website or placing an order, customers agree to be bound by these Terms and Conditions in full.
Our store reserves the right to update these terms to reflect operational, legal, or technical requirements.
Customers may browse and place orders on the website without creating an account.
If a customer chooses to register an account, accurate and up-to-date information must be provided, and login details must be kept confidential.
Our store reserves the right to suspend or terminate accounts in cases of misuse, provision of false information, or breaches of these Terms and Conditions.
All products displayed on the website are subject to availability at the time an order is placed.
Product information, including images, descriptions, and prices, may be updated prior to order completion to ensure accuracy and transparency.
All prices are shown in Australian dollars (AUD) and include applicable taxes in accordance with Australian requirements.
In the event of an obvious error in product information or pricing, our store reserves the right to cancel the order and issue a full refund.
Before placing an order, customers are responsible for reviewing all order details carefully.
Accepted payment methods include Visa, MasterCard, Discover, Diners Club, and JCB. All payments are processed via secure SSL-encrypted connections.
After an order is submitted:
An order confirmation email is sent to the customer.
Payment is considered complete once authorised by the payment provider.
Orders are generally processed within 1–3 business days after payment confirmation.
After payment is successfully completed, orders are generally processed within 1–3 business days (Monday to Friday, excluding public holidays).
Processing Cut-off Time:
Customers will receive an email notification once the order has been dispatched.
For more information, please refer to our Shipping Policy.
For more information, please refer to our Order Cancellation Policy.
To be eligible for a return or exchange, all of the following conditions must be met:
Our store reserves the right to decline any return or exchange that does not meet the above conditions.
The store doesn’t offer direct exchanges because the goods are handled by external warehouses, stock levels vary, and every return requires quality checks, processing, and separate shipping.
For more information，please refer to our Return, Exchange, or Refund Policy.
These Terms and Conditions are governed by the laws applicable in Australia.
Nothing in these terms limits mandatory consumer rights under Australian consumer protection legislation.
Our store collects only information necessary for order processing, communication, and service improvement, in accordance with applicable requirements.
All website content, including text, images, logos, layouts, designs, and software components, is protected by applicable intellectual property rights.
Unauthorised use of any content is prohibited without prior written consent.
Our store is not responsible for damages resulting from improper use of the website or purchased products.
We are not liable for temporary service interruptions, technical issues, or events beyond reasonable control.
Liability for wilful misconduct, gross negligence, or personal injury is not excluded where required by law.
Our store may modify these Terms and Conditions to improve services or comply with regulatory requirements.
The most recent version is available on the website and applies from the date of publication.
For enquiries regarding these Terms and Conditions, please contact our store using the details below:
Address: APT BLK 106B CANBERRA STREET #02-467, SINGAPORE 752106, SINGAPORE
Email: survey@sofagoio.com
Phone: +65 (867) 37419
Business Hours: Monday to Friday, 8:30 am – 3:30 pm (excluding public holidays)
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